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Legal

Refund Policy

Effective 10 November 2026Operated by News Search API, LLC. (NovoSenseAI)Payments by Paddle, Merchant of Record

  • Full refund within 14 days of your first paid purchase.
  • Renewals and later payments are not refundable, and there are no pro-rata refunds.
  • Cancel anytime. You keep paid access until the end of the billing period.
  • Paddle, our Merchant of Record, issues refunds to your original payment method.

This summary is for convenience. The detailed terms below are what apply.

News Search API is provided by News Search API, LLC. (NovoSenseAI). Our order process is conducted by our online reseller Paddle.com. Paddle.com Market Ltd is the Merchant of Record for all orders and processes all refunds.

1. 14-day refund on your first purchase

  • If you buy a paid plan (any self-service paid plan) for the first time, you can request a full refund within 14 days of that first payment.
  • This applies once per customer/organisation, to the first paid plan purchase only.
  • When the refund is issued, the subscription is cancelled and your account returns to the Free plan.

2. Other payments

  • Outside the first-purchase window — including renewals, upgrades, and second or later subscriptions — payments are non-refundable.
  • We do not provide pro-rata refunds for unused time, unused quota, or mid-period cancellation. On a downgrade, the unused amount is credited against your next bill rather than refunded; on an upgrade, Paddle charges the prorated difference.
  • You can cancel at any time in Console → Billing (Cancel subscription). You keep paid access until the end of the current billing period and will not be charged again. See our Terms of Service.

3. Exceptions

We will also refund, in whole or in part, where:

  • You were charged in error (e.g. duplicate charge);
  • A serious, verified service failure on our side prevented you from using the Service for a substantial part of the billing period;
  • A refund is required by applicable consumer law.

Refunds may be refused where there is evidence of abuse of this policy or of our Acceptable Use Policy.

4. Your statutory rights

Nothing in this policy affects your statutory rights. EU/UK consumers have a 14-day right to cancel digital service contracts. Paddle’s Buyer Terms and Refund Policy also apply; where they or applicable law give you greater rights, those prevail.

5. How to request a refund

  1. Use Paddle’s order lookup at paddle.net or reply to your Paddle receipt email; or
  2. Email us at [email protected] with your account email and Paddle order/receipt number.

Approved refunds are issued by Paddle to your original payment method. Timing depends on your bank or card provider (typically 5–10 business days).

6. Contact

News Search API, LLC. (NovoSenseAI) News Search API, Bellandur, Bangalore, India - 560103 [email protected]